Secure Your Customer Support Agents
AI-powered support agents handle sensitive customer data every day. AI Identity ensures they stay within policy boundaries — with cryptographic proof of every interaction.
The Challenge
Customer support agents are one of the most common AI deployments — and one of the most risky.
PII Exposure
Support agents process names, emails, and payment info. One misconfigured prompt and customer data leaks to unintended endpoints.
Shared API Keys
Multiple agents share the same credentials. When one is compromised, they all are. No way to isolate or revoke individually.
Zero Audit Trail
When a customer complains about AI behavior, you can't prove what the agent actually did. No logs, no accountability, no defense.
How AI Identity Solves This
Four layers of protection for every support agent interaction.
Per-Agent Identity
Every support agent gets its own cryptographic identity and scoped API key. Revoke one without affecting others.
Policy Enforcement
Define rules that restrict PII-containing endpoints. The gateway blocks violations before they reach the model provider.
Tamper-Proof Audit Logs
HMAC-chained logs capture every agent action. Prove exactly what happened in any customer dispute.
Compliance Reports
Automated assessments against SOC 2, NIST, and EU AI Act. Export evidence for auditors in one click.
See It in Action
Register a support agent with enforced policies in a few lines of Python.
from ai_identity import AIIdentityClient
async with AIIdentityClient(api_key="aid_sk_...") as client:
# Register a customer support agent
agent = await client.agents.create(
name="support-bot-tier1",
description="Tier 1 customer support — billing inquiries only",
)
# Enforce PII boundaries
await client.policies.create(
agent_id=agent.agent.id,
rules={
"blocked_endpoints": ["/api/internal/*", "/admin/*"],
"max_tokens_per_request": 4096,
"allowed_topics": ["billing", "account_status", "refunds"],
},
)
# Every action is now auditable
print(f"Agent {agent.agent.name} is live with policy enforcement")Ready to secure your support agents?
Get started with AI Identity for free — up to 3 agents with full policy enforcement and audit logging.